“Soft skills” need to be taken much more seriously as factors for business success, says a campaign by employers. These are skills such as communication, initiative, interacting with customers and team working.
The Development Economics research group says they are worth £88bn per year, particularly in businesses that rely on “face-to-face human interaction”.
The economic impact is based on factors such as increased workplace productivity and looking at what would be lost with a lack of soft skills.
These negative factors include:
- increased operating costs
- losing business to competitors
- problems meeting quality standards
- delays in introducing new products or services
Read more here: http://www.bbc.com/news/education-30802474